FAQ
Questions before you start.
Scope and price
What does the base website include?
Up to five content pages in one language, layouts for mobile, tablet and desktop, and technical SEO. Google Search Console setup, a map of your location and one link to an outside booking service are included too.
How is the price worked out?
Build an estimate: choose your pages, languages and features, and it prices them from our current price list. That total is an estimate. We confirm the final price in a written quote after reviewing your scope.
Do you build online stores?
No. We build websites for menus, rooms, services, bookings and enquiries. Ecommerce, meaning carts and checkout, is outside our scope.
Can the site have more than one language?
Yes. Each added language gets its own URLs, a language switcher and search tags, and is priced per language. You supply the translated text by default; if you want us to arrange translation, we quote it from the word count.
Can I edit the content myself?
Yes, if you add content editing, which is billed monthly. You can change text, photos, menus or services, hours, contact details and search titles, then preview and publish. Layout and new features stay in code.
Can I request a custom feature?
Yes. Tell us what it should do and which services it connects to. Work such as API integrations, advanced 3D, AI or custom business logic is reviewed and quoted separately.
Process and payment
What materials do you need from me?
Your logo, photos and approved text for each page, plus details such as hours, address, menu or services. If some text is missing, we can draft it from facts you confirm, and you approve it before it goes live.
Which accounts do I need?
A Cloudflare account, plus Supabase if your site has an admin area for content editing, reservations or reviews. You create them in your name, pay for them yourself and invite us as a member. We never ask for your passwords. The domain and Google services can wait until the feature that needs them.
When does work start, and how long does it take?
Work starts once you approve the quote, pay the 60% deposit, send the required materials and invite us to your accounts. We agree the schedule with your quote. How long it takes depends mostly on how quickly materials and feedback arrive.
How do revisions work?
You get up to five rounds. One round is one list of feedback, gathered by your final approver and sent together. Fixing bugs in the agreed scope doesn't use a round. New pages, new features or a change of design after approval are quoted separately.
How do I pay?
In two parts: 60% of the quote to start and 40% at final approval. We send a payment request for each part. The site itself doesn't take card payments.
Can I cancel after work starts?
No. Once work has started, the project can't be cancelled at will and the deposit isn't refunded. Your contract sets out the final terms under applicable law.
After launch
What happens to the accounts and the code?
The hosting and data accounts are in your name from day one. After final approval and the 40% balance, we move a clean copy of the source code and handoff notes to your GitHub. You can run, change or move the site, or hire another developer to maintain it. You can't copy or resell our codebase or templates as a website product for others.
What happens after launch?
For thirty days after launch, we fix reproducible bugs and configuration errors in what we delivered. New requests, extra content and design changes aren't covered. After that, we keep working on the site only under a maintenance agreement.
Who handles updates and security after handoff?
You do, unless you have a maintenance agreement with us. That includes security patches and updates to libraries and providers. If we learn of a serious issue that could affect your site, we may email your technical contact, but we don't monitor your site.
Are running costs included?
No. Your domain, hosting, data storage and other subscriptions are billed to you by each provider. Content editing, if you add it, is a monthly fee to us.
Will the site rank first in search?
We set up technical SEO: page titles, descriptions, a sitemap and Search Console. Search rankings and indexing are not guaranteed.